Sonnet Software
  • Home
  • Products
    • Sonnet Suites
    • Sonnet Lite
  • Support
    • Sonnet Suites
    • Sonnet Lite
  • Resources
    • Technical Resources
    • Training Classes
    • Videos
    • Manuals
    • JC Maxwell Biography
  • About
    • The Company
    • Employment
    • Events
    • Partners
  • Contact
    • Call or Email Us
    • Request an Evaluation
    • Request Technical Support
    • Find your Global Sales Rep

Home > Support > Ask a Question

Ask a Support Question


You have the following options to ask a technical support question or report a problem:

  • Call Sonnet at (877) 776-6638 or (315) 453-3096 (8AM to 6PM Eastern Time). Hold times are very short.
  • Email the technical support group at support Please include the following information:
    • Description of your issue or question
    • Relevant project files and supporting documents (50 MB total attachment size limit)
    • Contact information
    • Sonnet Version* and License ID*
  • Send project files directly from within the Sonnet Project Editor. Open the project you'd like to send and select the "Send to Sonnet..." from "Manager Project" menu item.
  • Use the website:
    • For files smaller than 50MB, use the form below to send email to support.
    • To send a larger file, please use the Upload Large File Page.

You may ask a sales question by visiting the Request More Information page.

To ask a question or upload a file smaller than 50MB:

To send a larger file, please use the Upload Large File Page.

Name: (Personal information
Email:  is kept private)
Country:
License ID:*
Version of Software:* If other:
Platform:
Subject:
Question:
File to Upload:
If sending a file larger than 50MB,
please use the Upload Large File Page.

Anti-SPAM Question:
In V=IR, what does "I" stand for?

Please enter your answer in lower case.

* License ID and Version:

Your License ID and Version may be found by selecting Help -> About Sonnet from Sonnet or the Sonnet menu of the Cadence Virtuoso or Keysight ADS interface.

Support

  • Sonnet Suites
  • Sonnet Lite
  • Contact Us

Related Links

  • Products
  • Resources

About

  • The Company
  • Employment
  • Events
  • Partners

Contact

  • Call or Email Us
  • Request an Evaluation
  • Request Technical Support
  • Find your Global Sales Rep
  • Privacy Policy
  • Site Problems?