Ask a Support Question
You have the following options to ask a technical support question or report a problem:
- Call Sonnet at (877) 776-6638 or (315) 453-3096 (8AM to 6PM Eastern Time). Hold times are very short.
- Email the technical support group at
support
Please include the following information:
- Description of your issue or question
- Relevant project files and supporting documents (50 MB total attachment size limit)
- Contact information
- Sonnet Version* and License ID*
- Send project files directly from within the Sonnet Project Editor. Open the project you'd like to send and select the "Send to Sonnet..." from "Manager Project" menu item.
- Use the website:
- For files smaller than 50MB, use the form below to send email to support.
- To send a larger file, please use the Upload Large File Page.
You may ask a sales question by visiting the Request More Information page.
To ask a question or upload a file smaller than 50MB:
To send a larger file, please use the Upload Large File Page.
* License ID and Version:
Your License ID and Version may be found by selecting Help -> About Sonnet from Sonnet or the Sonnet menu of the Cadence Virtuoso or Keysight ADS interface.
