The 5 Minute Rule
Does this sound familiar?
"Give me your name and number, and we'll have someone in support get back to you." (4 days pass with no response).
Not at Sonnet Software.
At Sonnet, we put you in touch with a knowledgeable human specialist right away--when you call. We understand that when you need technical assistance, you also have a deadline to get work done. And we make your problems our problems.
Sonnet Five Minute Rule
If you cannot find the answer to your question in five minutes, you should contact Sonnet Software Technical Support. This applies to all customers on support. Most phone calls are answered immediately, and most emails are answered within one business day.
About Our Technical Support Group
- Nearly 100% of the support calls we receive are connected to a support specialist at the time of the call. Average hold time for phone call is less than 30 seconds!
- Our technical support specialists have a minimum of 5 years of high-frequency industry design experience.
- We have no personnel turnover in our support department; technical support is a valued career choice at Sonnet.
- Our customers consistently rank Sonnet #1 in responsiveness and effectiveness among High-Frequency CAE software vendors.
Benefits of Maintaining a Current Technical Support Contract
- Automatic software upgrades
- Unlimited phone, FAX and Email support
- Advice on structure analysis to get the most accurate analysis in the shortest possible simulation time
- Ability to change floating network licensing manager once per year without charge
- Free application notes and/or email technical tips