Ask a Question
You have the following options to ask a technical support question or report a problem:
- Call Sonnet at (877) 776-6638 or (315) 453-3096 (8AM to 6PM Eastern Time). Hold times are very short.
- Send project files directly from within the Sonnet Project Editor. Open the project you'd like to send and select the File => Send to Sonnet... menu item.
- Use the website:
- For files smaller than 10MB, use the form below to send email to support.
- To send a larger file, please use the Upload Large File Page.
You may ask a sales question by visiting the Request More Information page.
To ask a question or upload a file smaller than 10MB:
To send a larger file, please use the Upload Large File Page.
* License ID
- Your License ID may be found in existing installations by starting Sonnet, and selecting Help -> About from the Sonnet Task Bar. You may get the ID from an old license file if you do not have sonnet installed. If you can't find your License ID contact Sonnet.
- For Cadence users, select Help -> About from the Sonnet menu in the CIW window.