Contacting Sonnet Tech Support
Sonnet Five Minute Rule: If you cannot find the answer to your question in five minutes, you should contact Sonnet Software Technical Support. This applies to all customers on support. Most phone calls are answered immediately, and most email are answered within one business day.
You may contact Sonnet technical support by phone or email using the contact information below:

If you need to send a project to Sonnet support you can use the File => Send to Sonnet command in the project editor.