Knowledgebase
The Sonnet knowledge base gives you access to tips, known bugs, and frequently asked questions (FAQs) in addition to the latest documentation updates from Sonnet support.
Choose your Sonnet Version
Current version - Release 12
Choose this option if you are using Sonnet release 12 (12.51, 12.52 etc.). Choosing this option opens up a web help browser similar to the online help installed on your local computer. However, while the help on your computer is only updated when a new version of the software is installed, this web help is updated on a regular basis in between releases. These updates consist of new help topics and application notes produced after the official release of the software as well as any known bugs discovered since the software was released.
NOTE #1: You may need to install Java Runtime Environment (www.java.com) for the table of contents to work properly.
NOTE #2: The knowledge base requires Microsoft Internet Explorer. Other browsers, such as Firefox, may not work properly. If you experience trouble, and cannot use Microsoft Internet Explorer, you can download the equivalent Windows Help File (4 MB) to your local PC and open it by double-clicking it.
Previous Version - Release 11
Choose this option if you are using Sonnet release 11 (11.51, 11.52 etc.). Choosing this option opens up a web help browser similar to the online help installed on your local computer. However, while the help on your computer is only updated when a new version of the software is installed, this web help is updated on a regular basis in between releases. These updates consist of new help topics and application notes produced after the official release of the software as well as any known bugs discovered since the software was released.
NOTE #1: You may need to install Java Runtime Environment (www.java.com) for the table of contents to work properly.
NOTE #2: The knowledge base requires Microsoft Internet Explorer. Other browsers, such as Firefox, may not work properly. If you experience trouble, and cannot use Microsoft Internet Explorer, you can download the equivalent Windows Help File (4 MB) to your local PC and open it by double-clicking it.